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aliciacolodner@gmail.com | 646.303.0123
SENIOR BUSINESS OPERATIONS MANAGER
Human Resources ▲ Process & Strategy Implementation ▲ Workforce Culture ▲ Project Planning & Management
An experienced business operations manager credit with driving seamless office operations while cultivating strong
workplace culture through the deployment of sound human resources and personnel policies and procedures.
Support C-level executives by aligning all business operations around established strategic goals and objectives.
Leadership Highlights & Core Competencies
Process Improvements & Policy Development: Design, deliver, and implement organizational initiatives that
standardize operations and enhance service delivery across multiple locations across the United States and
internationally.
Workforce Culture Champion: Display strong leadership in the areas of human resources management,
workforce development, and corporate culture, effectively advancing employee empowerment and designing
positive work environments that aid employee retention.
Project Management: Credited with successfully managing projects spanning facility closures and relocation,
benefits administration, and regulatory compliance while managing multiple priorities on tight deadlines.
Key Skills & Competencies: Business Process Improvements | Reporting & Analysis | Audit experience |
Benefits & Compensation Administration | Process Implementation | Vendor Management | Strategic Planning |
| Project Management | Office Management | Training & Development | Workplace Culture | Performance
Management
▲ Career History
VALE INSURANCE SERVICES / RIVINGTON INSURANCE SERVICES | New York, NY 2014 to Present
Serve in a dual executive role for a fast growing portfolio of insurance enterprise organizations, responsible for
ensuring seamless office and business operations while developing a strong workplace culture.
CHIEF PEOPLE OFFICER
Champion all HR and personnel operations for a 70-employee, multi-site operation with offices across the United
States and in London. Built extensive processes from the ground up to build a robust, compliant workplace with
strong central values and positive workforce culture.
Notable Contributions & Accomplishments
- Direct hiring and onboarding activities, responsible for creating offer letters, executing back ground checks, and
establishing essential workplace systems, technology components, and facility access.
- Welcome new employees from “Day One” ensuring immediate immersion in company culture while driving
compliance with company rules and regulations.
- Establish new employees in JustWorks personnel management systems.
- Witness terminations – including 33 in a two-year span – and manage all follow up activities including exit
interviews, issuance of final paychecks, completion of state-mandated documentation and release agreements,
and operational transition of email accounts, files, and systems access.
- Collaborate with hiring managers to understand personnel needs and develop comprehensive recruiting plans
including creation of job listing, soliciting candidates via LinkedIn recruiter tool, screening resumes /
recommending candidates.
- Process semi-monthly payroll, leveraging multi-state payroll and tax requirements to ensure accuracy in salary
adjustments and bonus compensation.
- Manage all benefits programs, including 401(k) programs, and medical, vision, dental, and supplemental insurance
programs.
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- Ensure compliance with federal, state, and city labor laws by updating posters and communications in all
locations and with remote employees.
- Drive high rates of employee retention by scheduling regular new hire check-ins, and by quickly addressing
employee issues, problems, and complaints.
- Coach and advise manager regarding appropriate response to employee issues and assist with annual reviews
and associated record retention.
- Organize culture- and morale-building events including volunteer days, team building events, and social
gatherings.
- Develop personnel policies, procedures, and handbooks, and arrange compliance training for five states (New
York, California, Ohio, Colorado, and Connecticut).
DIRECTOR OF OPERATIONS
Deliver seamless organizational operations across all locations, with responsibility for overseeing multiple tasks
related to company assets, team management, facilities, and technology infrastructure. Manage company
receptionist.
Notable Contributions & Accomplishments
− Oversee use of company credit cards by 60+ users, responsible for expense reconciliation, payment, credit limit,
and card cancellations.
− Coordinate cell phone account management for 35+ users.
− Facilitate company car lease program including ordering of new cars, coordination with insurance company on
coverage and claims, and implementation of vehicle maintenance policies.
− Manage 130+ independent companies, responsible for formation and liquidation, payment of statutory fees, and
annual registration and payment of LLC taxes.
− Coordinated office moves and shutdowns.
− Directed build-out and remodel of new Walnut Creek office, requiring regular meetings with architects,
electricians, and building managers, and responsibility for selection of interior designs, fixtures, and décor.
− Collaborate with company executives on cybersecurity programs and asset management initiatives.
− Oversee audits
ARGRE MANAGEMENT LLC - Private Equity | New York, NY 2007 to 2014
CONTROLLER
Directed all aspects of bookkeeping and maintenance of financial records, including payroll processing and oversight
of health benefits for a five-company conglomerate.
SABHARWAL & ASSOCIATES, ATTORNEYS AT LAW | New York, NY 2000 to 2006
LEGAL / EXECUTIVE ASSISTANT
Acting as the primarily liaison between the managing partner, associate attorneys, and office staff members, ensured
seamless office operations for a small law firm. Oversaw A/R, payroll taxes, document filing, and event planning.
Assisted with case law research for attorneys using Westlaw.
Earlier Experience: Financial Services Representative at National Penn Bank; Assistant Manager at Victoria’s Secret.
▲ Education
BACHELOR OF SCIENCE | INTERNATIONAL TRADE & MARKETING
F.I.T. | Magna Cum Laude